Regulations Concerning The Hoteliers And Their Clients
Article 8 of the Law 1652/30-10-86 (Govern. Gazette F 167 A΄) The decision No 503007/1976 (Gov. Gazette F 166 B΄) taken by the Secretary General of the NTOG about the REGULATIONS CONCERNING THE HOTELIERS AND THEIR CLIENTS has been ratified and it is a provision of the above law from its publication in the Government Gazette, as follows:
The Hotelier is obliged to lease the vacant rooms of his Hotel to any client, to hold at his disposal and provide him with every comfort advertised for his Hotel (e.g. swimming pool, sport-grounds, might club, umbrellas, couches, sandy beach etc). The Hotelier may refuse the leasing, if the client:
The leasing of part of the Hotel’s capacity is forbidden if at the same time the Hotelier is put under the obligation not to let the remaining beds to certain persons, tour operators or travel agencies.
The Hotelier is obliged to answer within 3 days by letter or telegram about the acceptance or not of the booking of the rooms which was made either by letter or telephone or telegram. In affirmative cases he has the right to ask an advanced payment up to 25% on the total of the price agreed for the overnights of the period the client will be staying at the Hotel. This advanced payment can not be lower than one day’s rate. The reservation is considered definite either upon receipt of the above mentioned advanced payment or as soon as the reservation is accepted by the Hotelier in writing.
The person who made a reservation of rooms for a certain period of time and did not use them either for the whole period or for part of it should pay compensation to the Hotelier equal to the half of the price he should pay if he used them. If the client however advised the Hotelier about the cancellation 21 days in advance he is exempt from any obligation and if he Hotelier has received any payment must refund it immediately.
The client is entitled to make use of
In case a client wishes to have an exclusive use of articles belonging to the Hotel (umbrella, couch etc.), he may be asked to pay an extra charge based on a pre-fixed price-list. The use of the reserved room or suite is allowed exclusively by the person who reserved it or by those declared at the reservation by this person.
The leasing of the room is considered to be made for one day, unless otherwise it has been agreed between the Hotelier and the client.
The leasing is considered mutually renewed for each following day as far as the Hotelier does not inform the client about the expiry of the leasing and the client does not inform the Hotelier that he will not prolong it. This notice must be given one day in advance, otherwise it is not valid for the day it is given but the following day.
In the case of the completion of the room’s leasing, as it is mentioned in the previous article, the client is obliged to evacuate the room the latest at 12.00. If the client stays longer than this time and up to 18.00 he has to pay of one day’s rate. If he stays past 18.00 he has to pay a day’s rate. If the client refuses to pay, the Hotelier has the right to take his luggage out of the room.
If the room is leased for a fixed time, the Hotelier has not the right to break the lease before the lapse of the agreed time, unless the client:
The client equally must:
The above applies also in the case of the client does not arrive at the Hotel on the date agreed unless “force majeure” reasons prevented him. These reasons should be certified by unshakable proofs. The agreement between the Hotelier and the client about the duration of the leasing is valid provided that it can be proved.
The day of arrival is considered as a full day as far the rate is concerned, regardless the time of arrival. The day of departure is not counted unless the client does not evacuate the room up to 12.oo of the day of his departure, in which case applies the article 7 of the present regulations.
The Hotelier should hold at the clients disposal the rooms of which has accepted the booking either by letter or telegraph or by signing a contract, being obliged otherwise to secure their stay in another Hotel at least of the same class, situated in the same town and being equipped with the same as his own Hotel amenities. In such a case the Hotelier should pay the transfer expenses as well as possible difference in price between his Hotel and the one his clients are accommodated.
If the above is not possible to be guaranteed the Hotelier has the obligation to compensate the client with the price agreed for the whole time he would stay at the hotel; the client may have come to an agreement by contacting directly the Hotel or he may possess a voucher issued by a Travel Agency who has signed a contract with the Hotelier.
The Hotelier is not allowed to overbook his bed capacity by signing relevant contracts. Transgression of the above provision will bring about an administrative sanction against the Hotelier consisting in the degradation of his Hotel to the immediately lower class for one year.
Agreements-Contracts between Hoteliers and Tour Operators or Travel Agents or groups of clients concerning the reservation of a number of beds for a certain period of time for the accommodation of alternating clients (Allotments) should include amongst other possible stipulations, the following:
1) The agreed “table d’ hote” breakfast and meals should be offered at the price fixed by the Market Inspection Police regulations. They should also consist of what is provided by the relative regulations of the said authorities.
2) It is forbidden to Hoteliers whose Hotels are not equipped with restaurants or snack-bars to sign contracts for bed and breakfast or half pension or full pension accommodation.
3) It is also forbidden the letting or sub-letting of the restaurants or the snack-bars of the Hotel to alien to the Hotel people, because the responsibility for the Hotel is unfied for all its sections.
The above compensation is possible to be counterbalanced if adequate advanced payment has been made.
Paragraph 3 was amended and Par. 4 was added in the 535813/27-9-79 Decision of the Secretary General of the NTOG.
In each room there must be a notice duly ratified by the Police in the respective columns of which it should be mentioned analytically the room rate, the relative additional increases and the total amount resulting from their addition plus the price of breakfast and dinner according to the Market Inspection Police regulations in force of that time. The purpose of this notice is the precise information of the clients on the total amount of money they are obliged to pay for their stay in the Hotel’s room.
Hotel enterprises which have been granted by the NTOG the right to offer compulsory breakfast or dinner must add on the room rate the prices of the said meals in full, as they are fixed by the Market Inspection Police. These meals should also consist of what is provided by the relative regulations of the said authority. Hotels which have been granted the right of compulsory half pension should advise their clients accordingly upon their arrival; a relevant notice should also be placed in a conspicuous place in the reception room and the bedroom.
Hotel enterprises all over the country should charge throughout the year the prices declared to the NTOG and approved by it, in connection with the determined by Ministerial Decisions regulations on hotel prices. The charging of prices lower or higher to those declared is forbidden.
For ascertaining the true observance of the above, the Hoteliers are obliged to:
Contracts not submitted to the NTOG for control and ratification as above, will be of no proving value for the NTOG in case a difference should arise between the contractors.
Against the transgressors of the above provisions administrative sanctions will be imposed including even the revocation of the appointment of the Hotel Director as long as the contracts bear his signature and the degradation of the Hotel unit to that class to which corresponds the price charged when the relevant transgression was ascertained (R.D. 27/4-14/5/1937, article 10).
The Hotelier for the clients’ convenience, is obliged to keep his Hotel open on 24 hour basis, employing a receptionist during the day and a nightporter at night. He must similarly ensure the operation of the Hotel’s telephone exchange during the whole day and night.
The appointed by decision of the NTOG managing Directors are responsible for the observance of the present regulations as well as other to Hotels laws and provisions.
The Hoteliers should not interfere in the director’s duties; the later being obliged in a opposite case to submit a relevant report to the competent NTOG department.
Failing of the above will bring about administrative sanctions against both the director and the Hotelier.
The clients’ accounts are usually settled on a weekly basis. The Hotelier however has the right to ask for their settlement daily.
In case of no prompt settlement of the account, the Hotelier has the right to refuse a further leasing of the room or the bed and to withhold at the departure of the debtor-client all articles brought into or delivered by him according to the L.D. 5205/1931, article 5.
The client upon arrival at the Hotel must hand over to the Hotelier or to the competent director, the precious or of considerable value articles and the money that he carries with him, against receipt. In an opposite case the Hotelier is not responsible for possible loss of the said articles or money.
For the rest of the articles which were brought into by the client, the Hotelier is exempt from any responsibility if the loss or damage is due to the negligence of the client or the people who accompany him or visit him or are employed by him.
The Hotelier is also exempt from any responsibility if the damage or the destruction or the loss of the article is due to “force majeure” reasons (earthquake, fire etc.) or to its peculiar nature.
In case of illness due to an infectious or contagious or mental disease as well as in case of death or suicide of a client within the Hotel, the Hotelier is entitled to compensation by the client or his beneficiaries for the expenses or damages he underwent as a result of the happening.
The amount of the compensation is defined by a decision of the NTOG Secretary General.
The client is responsible for any damage or loss the Hotel has suffered (breakage of glasses, crockery, wash basins, damage of furniture, carpets, clothing etc.) owing either to him personally or to his visitors or to persons employed by him or to any person for which he is responsible.
The client is obliged:
It is forbidden:
The client should behave with affability towards the Hotel personnel and possible complaints against them should be reported to the Hotel management who must take adequate steps to satisfy the client in so far as it is possible and legal.
If the client violates the provisions of the present regulations, continually makes noise, disturbs the client and in general behaves towards the Hotel personnel and the clients in an improper way, he may be considered as undesirable and be asked to leave the Hotel within 24 hours and evacuate his room.
If a client gets attacked by an infectious disease his relatives or his friends and his attending doctor should immediately advise the Hotel management, the Police Station of the are and the nearest medical department accordingly.
In case of violation of the present regulations the client or the Hotelier may, if need be, address themselves to the Tourist Police or, in place where no Tourist Police Stations are established, to any Police Authorities who are obliged to give all possible legal assistance and impose the application of the provisions of the present regulations.
The regulations concerning the Hoteliers and their clients by virtue of our decision No 7778/31-3-1955 are abolished as from publication of the present.
Athens, January 29th , 1976
2) These regulations can be amended by decisions of the General Secretary of NTOG published in the Government Gazette.
This law becomes effective from its publication in the Government Gazette.